Wednesday, January 27, 2010
Hey! Not over my head!
Accidents won't be called 'accidents' if we can foresee them. But sometimes with a little care and common sense we can prevent accidents from happening.
If you're running a restaurant and hire waiters and waitresses to serve customers, I'm sure some of the things you train your workers to do or not to do should come as a matter of priority.
Yes, your waiters' and waitresses' job scope is to serve customers. But I would put certain safety procedures as a major requirement. Along with customer service skills, your people should be well trained to safeguard customers as well as themselves while performing their duties, whether or not your restaurant subscribe to the ISO 14000 certification. It could also prevent litigation or compensation costs.
The following episode could have been a potential disaster if my nephew had not been watching his baby. Never mind that an accident didn't happen. Rather, it was prevented from happening. We could all take that as a lesson learnt.
We were having dinner at a club restaurant and nephew requested for some hot water. The waiter came over with a jug and stood behind the baby who was sitting quietly on his baby chair. Someone handed him a glass. Noticing that the waiter was about to pour the hot water into the glass, right over the baby's head, nephew quickly shielded the baby's head with his hands at the same time giving the waiter an earful. That was the first time I saw my nephew lose his cool.
I'm not sure if he took the case to the captain or supervisor. Of course, the argument would have been, 'Well, nothing happened, right?' So, what's the complaint?' That's normal reaction. Nothing went wrong, so no case.
But I certainly hope that waiter learned an important lesson: Never transfer anything from one container to another over someone's head. And a baby is certainly someone important.