For want of a better means to access the web I finally made the switch to Streamyx. But at a great cost. I had to forget about the RM75 prepaid balance left in my Jaring account. And practically throwing away my dial-up modem. No sense hanging on to that anyway. To utilise that I would have to run up another RM112.50 in telephone charges and more frustration. Everytime I log on I had to find something to chew on to prevent myself from falling asleep waiting for something to show up on the screen. On top of that you could get cut-off in the middle of downloading something or doing a transaction. It was definitely getting worse recently.
Last weekend was the worst when it was totally inaccessible. For 3 whole days I couldn't read emails nor get into my blog. I 'shitted' and cursed the PC (quietly so that my kids couldn't hear me) and banged on the keyboard. Luckily it was made to withstand this kind of treatment. The people who designed it probably knew how frustrated people can get when using PCs, especially with the kind of dial-up service we have.
But connecting to Streamyx wasn't a breeze either. I managed to get a friend to get me a modem. I installed it myself. That was the easy part. To get connected I have to call the connection centre. Everytime I called, the voice said, "Your call is valuable to us. We are sorry but all our agents are occupied at the moment. Please wait...."
They played some slow music (trying to lull my senses). A minute later the music stopped and the voice said the same thing again. That same piece was repeated about every minute. In my mind, the telephone bill was ringing up the charges. After hearing about how valuable my call was for about a dozen times I'd already knew how valuable it was. It was definitely not going down. It was definitely valuable to them, but not to me.
I wondered if things are done differently elsewhere. Here, we are tested for our patience everytime for whatever we need, as if we're not having to pay for it. Are we really progressing?